Terms and Conditions

Returns Policy

Unopened Items - Unopened items may be returned to AJ's Toy Chest up to 10 days from the day you received the purchase. Store Credit is the only form of refund AJ's Toy Chest will provide to the customer.  Upon receipt of returned product, a refund will be provided to the customer in the form of Store Credit for the cost of the item.  However, shipping and return shipping fees are covered by the customer.  If the items purchased qualified for our free domestic shipping option the actual cost of shipping will be reduced from the Store Credit on all returns.

Opened/Non-Damaged Items - Under normal circumstances, AJ's Toy Chest does not allow returns of opened/non-damaged product.  Please contact us directly if you need more information

Damaged Product - If products are received in damaged condition, AJ's Toy Chest will do it's very best to repair/replace the item.  Customers are expected to ship the item to AJ's Toy Chest for inspection. Once received we will inspect the item and determine if it is repairable.  If the item cannot be repaired we will replace it with an identical item at no cost to you.  AJ's Toy Chest will cover the cost of return shipping as well as the cost of shipping out replacement parts.  We ask that customers notify us immediately within 30 days of purchase of a damaged product to ensure we can provide replacement parts or a replacement figure.  For notifications after 30 days, we cannot guarantee quantities of replacement parts or replacement figures.  

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Order Cancellation

Pre-orders with AJ's Toy Chest may be cancelled at any time before the item arrives, once the item is in our warehouse, the customer must pay for the purchase.  In the event, you, the customer decides to cancel your order the method of refund will solely by store credit.  AJ's Toy Chest will not make monetary refunds in any instance.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free Shipping Program

All items in-stock items placed on an order exceeding $150 (excluding sales tax for IL) are applicable for our free shipping program.  In most cases, items will be sent out US Priority Mail and will arrive within 2-3 business days.  In some instances, due to weight and size, some items will not qualify for this program but will be shipped at a reduced, flat rate.  Please note each individual order must meet or exceed the $150 minimum price.  You ship multiple orders together via the ToyChest, however you cannot add multiple orders under $150 together and qualify for free shipping.  AJ's Toy Chest reserves the right to send packages via other forms of shipping at their discretion for this service.

Pre-Order Policy

At AJ's Toy Chest, you have the option to pre-order products and pay for the order entirely up front, or you may pre-order and pay when the item arrives.  Please be advised all pre-orders require a credit card be placed on file and we must charge $1 to save your credit card information.  We will charge your items when they arrive, if you choose this service.  Please see our return and order cancellation policy in the event you change your mind.